How to add client information

You can assign a manager to each customer.

The location and placement where your customer scanned a QR code

Name and phone number that they put in a form after leaving their feedback

Notes, i.e. problem/solution, so there's no need to read the chat from the very beginning

If the client's problem is solved, you can archive the chat. Just click Archive chat, and the dialogue will be moved to the Archive tab.

If the message you received is a spam one, click Report as spam and it will be moved to the related tab.